JV BIKE
POLICIES

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JV Bike's business policies are simple, straightforward, and honest.  They reflect our mission of introducing environmentally sound and healthy transport alternative to this part of the World.  Electric Bicycles and Scooters, Urban Bikes, Folding Bikes, Trikes and Recumbents are a great and very cost effective way of transportation suitable for any fitness level and for any community. Our goal is to  have a real impact, not just a political speech, or a green propaganda to target particular consumer groups.  We simply want to significantly increase percentage of population using two and three wheel vehicles in their everyday life - from jumping to a neighbourhood grocery store to an everyday commute to work.  This 'simple' goal is not simple at all.  In order to have the majority of population on our side we know that we have to offer only the best:

The Best Quality  -- we are offering only the quality bicycles and scooters.  We would never compromise quality regardless of 'tempting' profit margins.

The Best Choice -- we have the best choice of fine electric bicycles and scooters in this part of Canada.

The Best Price -- we will match the lowest price at any store¹ in Canada for any of products² we are offering. 

The Best Knowledge -- you can always count on our un-biased advice, regardless if you are buying from us or from somewhere else.  We like electric bicycles and scooters, and we want you to feel the same.  Only the good products can help to spread this idea of new, fun, and healthy transportation.

The Best Warranty and Exchange Policy -- Customer Satisfaction is extremely important to us. We will always do a step further from original manufacturers warranties and policies in order to keep our customer happy and make them to enjoy our products as long as possible:

100% Satisfaction

If you are not happy with a product you just bought from us, or you simply changed your mind, or whatever is the reason, we will still try to make you 100% satisfied for doing a business with us.  This means the following:

• 100% refund on product purchase price within 30 days of delivery for all products* returned in "new, un-opened" condition.
  *This policy does not apply to Custom Orders and items listed on the ‘Specials’ page, except for the new products listed under 'Weekly Specials', which are qualified for 100% refund of the purchase price.
   

• Returns and Exchanges for opened boxes, and tried items that are still in a new, re-sellable condition are also acceptable within 30 days of delivery**. 
  There is 20% percent restocking fee for all open box/tried products. An additional percentage may be deducted from your refund if there are obvious signs of use, damages, etc.
  **Custom Orders, Items listed on the ‘Specials’ page, Parts, and Accessories do not qualify for a return under the ‘open box’ policy.

IMPORTANT information for Remote Customers (Internet, Phone Orders, etc):

• Please check carefully your shipment before signing the delivery.  Any visible damage on the box should be entered into courier's log.  Our shipments are properly packaged but sometimes some strange things can happen.  Shipments are insured and all the damage should be reported to the Shipping Agency.

• Please check the content of the shipment upon receiving your order.  We are trying our best to not make a single mistake, but nobody is infallible.  Please report any missing item upon 7 days from delivery.

• If you for some reason need to return your purchase it is important to request our RA (return authorization) number first by phone at 604-694-2453 or by sending us an email to info@jvbike.com.
  The cost of shipping from and back to us is unfortunately non-refundable.

• Please package properly your return.  Even if you insure your shipment a Shipping Agency may refuse to pay for any damages if the shipment was not properly packaged according to their standard.

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Notes:
¹Please compare only with real, brick-and-mortar, stores.  We definitely cannot compare to countless internet only, and other kind of 'overnight' businesses. We are real and here to stay ... and we are still providing you with best prices, despite paying a rent in the most expensive real estate in Canada!
²This policy applies to all of our main products - electric and standard bikes, trikes, and scooters. We cannot include parts and accessories into this policy because there is such a wide variety of similar products, or 'no name' products that it is really hard to determine if they are the same or not. In any case we are doing our best to provide our customers with best deals for everything that we offer.

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Copyright  © 2003, 2004 JV Bike Sales and Rentals Ltd.
Last modified: 01-Dec-2007